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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Caila Conrad

Caila Conrad

March 26, 2026

5  out of  5
rating by Caila Conrad
"They are the absolute best, most helpful people ever! They take the time to help you out, no matter what."
We responded:
"Wow, thank you for the 5-star review, Caila! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Jessica Lefort

March 25, 2026

5  out of  5
rating by Jessica Lefort
"Emily was amazing at helping me understand the policies that I got to choose from. She was nice and patient. 10/10"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Emily Tarnowski

March 18, 2026

5  out of  5
rating by Emily Tarnowski
"Emily was such a great help. She broke down my coverage so well, so I could really understand what was going on. As a first time home buyer it was really awesome. She always has a positive, sweet attitude and was available to answer any questions I may have had. I have nothing bad to say at all. Service from Emily was amazing 10/10"
We responded:
"Thank you for taking the time to leave such a great review, Emily. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Jane Kendall

March 12, 2026

5  out of  5
rating by Jane Kendall
"I had applied for information about insurance online and was given the contact with this agency. Trimmed was helpful in analyzing my current insurance and offering suggestions for improving on it. He was efficient and thorough. And very pleasant as well! Thanks!"
We responded:
"Thank you so much for the 5-stars, Jane! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Torin Lucas’s Team anytime."
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Todd Newcome

March 11, 2026

5  out of  5
rating by Todd Newcome
"Emily was Great!! Very knowledgeable and helpful !! Even though she is a Bills fan! Ha"
We responded:
"Thank you for taking the time to leave such a great review, Todd. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Gurjeet Singh

March 5, 2026

5  out of  5
rating by Gurjeet Singh
"It was very good and smooth process while getting quote from Emily. She explained each and every aspect of coverage which helped me to pick right coverage."
We responded:
"Thank you so much for the 5-stars, Gurjeet! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Tanya Buchanan

March 4, 2026

5  out of  5
rating by Tanya Buchanan
"I was shopping for a new car insurance carrier and had the pleasure of working with Emily Troidl. She was truly a breath of fresh air! Emily took the time to thoroughly explain my coverage options and pricing, making sure I felt confident and informed every step of the way. It’s rare these days to have such a genuine and helpful human interaction. Because of the outstanding service she provided, I decided to switch to State Farm — my decision was based entirely on my experience with Emily. Thank you, Emily, for your patience, professionalism, and exceptional customer service!"
We responded:
"Tanya, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Angela Alberalla

February 26, 2026

5  out of  5
rating by Angela Alberalla
"Excellent customer service, always timely, knowledgeable, helpful, professional, and friendly!"
We responded:
"Angela, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Torin Lucas’s Team—we are always here to help!"
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Angela Alberalla

February 26, 2026

5  out of  5
rating by Angela Alberalla
"Excellent customer service, always timely, professional, knowledgeable, helpful & friendly!"
We responded:
"Angela, thank you for your wonderful review of State Farm Agent Torin Lucas’s Team!"
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ron bailey

February 24, 2026

5  out of  5
rating by ron bailey
"Working with Emily has been the best experience we ever had dealing with insurance! Easy"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Tonawanda to know that you had such a wonderful experience with us here on State Farm Agent Torin Lucas’s Team."
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Steve Ambrose

February 18, 2026

5  out of  5
rating by Steve Ambrose
"Emily was persistent Emily was consistent Emily was very very efficient Makin sure my insurance was sufficient Emily was thorough, professional, & kind I didn’t have to worry that my anxiety would unwind Emily gave me some quotes, that made the emu & gekko lose votes. I’m very happy & walked away with coverage for my house & car that were much much better by far. I recommend her for ALL your insurance needs. She won’t leave you in the weeds."
We responded:
"We appreciate your review, Steve. We are so happy that you had such a wonderful experience with State Farm Agent Torin Lucas’s Team here in Tonawanda ! "
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Samantha M

February 17, 2026

5  out of  5
rating by Samantha M
"Everything that we’ve needed with this office has been top notch! We’ve been through quite a bit between having a vehicle in the shop to the vehicle being totaled but every step of the way has been pleasant, easy and we have been well taken care of! We love this office and staff!!"
We responded:
"Samantha, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Torin Lucas’s Team here in our Tonawanda office. "
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Alicia Rice

February 17, 2026

5  out of  5
rating by Alicia Rice
"They are some amazing people I promise the are so understanding it’s crazy I love them"
We responded:
"Thank you for the 5-star review, Alicia! Here on State Farm Agent Torin Lucas’s Team, we are proud to serve our community and appreciate your recognition. "
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Chairo Trinidad

February 16, 2026

5  out of  5
rating by Chairo Trinidad
"Emily…’remember that one time at band camp’ lmao. You are amazing at breaking everything down for me. Top Star. Wish all agents everywhere was like this. Very knowledgeable in her field and beyond. Looking forward to a lasting relationship with State Farm!!! Thanks for everything!!!"
We responded:
"Thank you for the fantastic review, Chairo! We are always here to help with your insurance needs here in Tonawanda . "
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crystal Krassman

February 11, 2026

5  out of  5
rating by crystal Krassman
"Emily from State Farm has been nothing short of AMAZING. She took the time to explain everything to me in detail. She was always available for questions and she was quick to respond. She was never pushy and all options were mine. She gave me peace of mind that i was choosing to do business with the right company. She got a 10 out of 5 stars from me!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Torin Lucas’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Alexander Jiang

February 10, 2026

5  out of  5
rating by Alexander Jiang
"Emily was wonderful, very helpful, amazing to work with!"
We responded:
"Thanks so much for the amazing review, Alexander! We really appreciate your support here in Tonawanda . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Marcia Resetarits

February 10, 2026

5  out of  5
rating by Marcia Resetarits
"Shelby addressed all of my concerns on the first call."
We responded:
"Thank you for the 5-star review, Marcia! Here on State Farm Agent Torin Lucas’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Anne Rowell

Anne Rowell

February 10, 2026

5  out of  5
rating by Anne Rowell
"All the agents at state farm are incredibly helpful and happy to assist me with paying my bill and answering all questions and working with me through any issues."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Torin Lucas’s Team! We deeply appreciate your kind words here in Tonawanda . "
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kiran shrestha

February 9, 2026

5  out of  5
rating by kiran shrestha
"Had very good experience"
We responded:
"Thank you so much for the 5-star rating, kiran! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Deanne Hodil

February 6, 2026

5  out of  5
rating by Deanne Hodil
"Very friendly and always helpful!!"
We responded:
"Deanne, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Torin Lucas’s Team here in our Tonawanda office. "
Profile photo of Tisha Rodriguez

Tisha Rodriguez

February 6, 2026

5  out of  5
rating by Tisha Rodriguez
"I always have a great experience with response time and assistance. Shelby is wonderful and makes any issues I may be going through worry free."
We responded:
"Thank you for the 5-star review, Tisha! Here on State Farm Agent Torin Lucas’s Team, we are proud to serve our community and appreciate your recognition. "
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Chris Pohto

January 30, 2026

5  out of  5
rating by Chris Pohto
"Emily did an outstanding job finding me the right type of car insurance. She gave me a bunch of options to consider and found the one that worked best. Was able to save a few hundred a year."
We responded:
"Chris, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Pete McElroy

January 30, 2026

5  out of  5
rating by Pete McElroy
"Emily was a pleasure to work with. She is very knowledgeable about the car insurance policy I was looking for and explained everything in detail. No pressure or gimmicks to upsell. I highly recommend her to anyone looking for new a new insurance carrier"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Torin Lucas’s Team. "
Profile photo of Megan Dado

Megan Dado

January 16, 2026

5  out of  5
rating by Megan Dado
"Emily was incredibly helpful in explaining in detail aspects about the policies and was very responsive! Would highly recommend!"
We responded:
"Thank you for your kind review of State Farm Agent Torin Lucas’s Team. We appreciate it! Thank you for the amazing review, Megan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
Profile photo of Heather Bell

Heather Bell

January 14, 2026

5  out of  5
rating by Heather Bell
"Jake who? Emily from State Farm is the real star! I had the same insurer for almost 20 years but the rates had gone up so high that I knew it was time for a change. Emily took her time to walk me through all of my options for home and auto. She earned my trust through her warm personality and transparency with how the process of switching works. Best of all, she didn’t push or make me feel rushed which isn’t common with other sales pros I’ve encountered. I highly recommend Emily if you’re going to work with State Farm!"
We responded:
"Heather, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "