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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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crystal Krassman

February 11, 2026

5  out of  5
rating by crystal Krassman
"Emily from State Farm has been nothing short of AMAZING. She took the time to explain everything to me in detail. She was always available for questions and she was quick to respond. She was never pushy and all options were mine. She gave me peace of mind that i was choosing to do business with the right company. She got a 10 out of 5 stars from me!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Torin Lucas’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Alexander Jiang

February 10, 2026

5  out of  5
rating by Alexander Jiang
"Emily was wonderful, very helpful, amazing to work with!"
We responded:
"Thanks so much for the amazing review, Alexander! We really appreciate your support here in Tonawanda . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Marcia Resetarits

February 10, 2026

5  out of  5
rating by Marcia Resetarits
"Shelby addressed all of my concerns on the first call."
We responded:
"Thank you for the 5-star review, Marcia! Here on State Farm Agent Torin Lucas’s Team, we are proud to serve our community and appreciate your recognition. "
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Anne Rowell

February 10, 2026

5  out of  5
rating by Anne Rowell
"All the agents at state farm are incredibly helpful and happy to assist me with paying my bill and answering all questions and working with me through any issues."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Torin Lucas’s Team! We deeply appreciate your kind words here in Tonawanda . "
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kiran shrestha

February 9, 2026

5  out of  5
rating by kiran shrestha
"Had very good experience"
We responded:
"Thank you so much for the 5-star rating, kiran! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Deanne Hodil

February 6, 2026

5  out of  5
rating by Deanne Hodil
"Very friendly and always helpful!!"
We responded:
"Deanne, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Torin Lucas’s Team here in our Tonawanda office. "
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Tisha Rodriguez

February 6, 2026

5  out of  5
rating by Tisha Rodriguez
"I always have a great experience with response time and assistance. Shelby is wonderful and makes any issues I may be going through worry free."
We responded:
"Thank you for the 5-star review, Tisha! Here on State Farm Agent Torin Lucas’s Team, we are proud to serve our community and appreciate your recognition. "
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Chris Pohto

January 30, 2026

5  out of  5
rating by Chris Pohto
"Emily did an outstanding job finding me the right type of car insurance. She gave me a bunch of options to consider and found the one that worked best. Was able to save a few hundred a year."
We responded:
"Chris, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Pete McElroy

January 30, 2026

5  out of  5
rating by Pete McElroy
"Emily was a pleasure to work with. She is very knowledgeable about the car insurance policy I was looking for and explained everything in detail. No pressure or gimmicks to upsell. I highly recommend her to anyone looking for new a new insurance carrier"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Torin Lucas’s Team. "
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Megan Dado

January 16, 2026

5  out of  5
rating by Megan Dado
"Emily was incredibly helpful in explaining in detail aspects about the policies and was very responsive! Would highly recommend!"
We responded:
"Thank you for your kind review of State Farm Agent Torin Lucas’s Team. We appreciate it! Thank you for the amazing review, Megan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Heather Bell

January 14, 2026

5  out of  5
rating by Heather Bell
"Jake who? Emily from State Farm is the real star! I had the same insurer for almost 20 years but the rates had gone up so high that I knew it was time for a change. Emily took her time to walk me through all of my options for home and auto. She earned my trust through her warm personality and transparency with how the process of switching works. Best of all, she didn’t push or make me feel rushed which isn’t common with other sales pros I’ve encountered. I highly recommend Emily if you’re going to work with State Farm!"
We responded:
"Heather, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Michelle

January 2, 2026

5  out of  5
rating by Michelle
"Emily is a very sweet, knowledgeable and a great people person! Looking forward to working with your company . State Farm should be extremely happy to have her on their team!!!!"
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Amber Darling

December 30, 2025

5  out of  5
rating by Amber Darling
"Emily was very helpful in explaining all details of the policy and getting the proper quotes for me an my husband. Thank you so much Emily..I would recommend State farm to anyone."
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Noah Kindzia

December 11, 2025

5  out of  5
rating by Noah Kindzia
"Emily was super nice and helpful in getting me the insurance that’s best for me, would highly recommended asking for her."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Amanda Stanley

December 10, 2025

5  out of  5
rating by Amanda Stanley
"Emily helped me bundle my auto with my homeowners that I got last year. She followed up with me once my auto insurance expired elsewhere and was able to save me money by bundling! She made the process super easy and answered all my questions. Her follow up was greatly appreciated."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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sue newman

December 8, 2025

5  out of  5
rating by sue newman
"I can only say that Torin & Shelby are Professional, Knowledgeable,Kind and they go Above & Beyond for their Customers. I have been with State Farm for years…I’ve never been disappointed with their agency. I was in a very difficult situation a few months ago and Torin & Shelby did their very best to assist me. I can’t say enough good things and I love that we can have some laughs and giggles while doing Business!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tony

November 21, 2025

5  out of  5
rating by Tony
"Great people. Great service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Michelle Samson

November 15, 2025

5  out of  5
rating by Michelle Samson
"We worked with Emily and she is a total delight. Not only is she super knowledgeable, but she somehow made the typically taxing insurance process a good time. We also saved on our home and car rates, which is always a huge win. Highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jon Holland

October 24, 2025

5  out of  5
rating by Jon Holland
"We had a wonderful experience working with Emily to switch over our insurance policies to State Farm. Not only was everything very easy from a process perspective, but we also simply had a lovely time getting to know Emily, as a person. She really put us at Sade with everything and made the entire experience feel comfortable and supported. Highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Paul Tebor

October 23, 2025

5  out of  5
rating by Paul Tebor
"They took time explain all my options, and were very patient."
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Yolenny Holguin

October 20, 2025

5  out of  5
rating by Yolenny Holguin
"Es la primera vez que veo que un agente de seguro tiene empatía y la generosidad de preocuparse por dar un buen servicio. Gracias por tu paciencia Emily"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Dianna

October 20, 2025

5  out of  5
rating by Dianna
"The best customer service I’ve ever experienced! I always reach someone when I call and they always have the answers I need. I also got a great price"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Glenn Aubrey

October 18, 2025

4  out of  5
rating by Glenn Aubrey
"It was quick and easy to switch to State Farm. I saved a decent amount of money and I got better coverage than my last insurance company."
We responded:
"Thank you for your review! We appreciate your feedback and are glad to know that you had a positive experience with our State Farm team. We’re here to help!"
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junior mcfarlane

September 26, 2025

5  out of  5
rating by junior mcfarlane
"Great experience Emily was very professional and very knowledgeable and also punctual. ⁸"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to help! "
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Desire' Brown

September 19, 2025

5  out of  5
rating by Desire' Brown
"Worked with Emily. She was great! Helpful highly recommend"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"