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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Corbin Shemory

April 27, 2024

5  out of  5 rating by Corbin Shemory
"I've worked with torin since I moved to buffalo from pa. He's always taken good care of me and they're pretty reasonable given my driving record. Secretary Shelby is very friendly and helpful and can do most things over the phone for you."
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Super Sue

April 24, 2024

5  out of  5 rating by Super Sue
"I am extremely pleased with the service I receive from Torin and his staff. His staff is so very competent and so willing to be of assistance. I highly recommend this State Farm office."
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Matt K

March 27, 2024

1  out of  5 rating by Matt K
"In over 30 years of insuring vehicles Torin could've saved me over $2,000 but didn't choose. (His loyalty is to StateFarm NOT his customers! Torin Lucas values (5) star⭐️ratings above anything else. (P.S. I hope his family doesn't starve to death over a 1 - star ⭐️ rating!! 🤣😂) Imagine getting a call from your agent concerning a negative review. Imagine being that selfish!"
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Sharon Cavalier

February 28, 2024

5  out of  5 rating by Sharon Cavalier
"Very knowledgeable and very professional."
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Xin Lu

February 1, 2024

5  out of  5 rating by Xin Lu
"Very friendly and patient to help me solve my friend’s check address problem."
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Michael Cornelious

December 12, 2023

4  out of  5 rating by Michael Cornelious
"Torin was nice but couldn't help me get the insurance I needed"
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Val Joslin

December 4, 2023

5  out of  5 rating by Val Joslin
"Torin Lucas Agency handles all of my insurance needs. My new car purchase and change of home were expertly, efficiently and accurately managed by Shelby who is such a pleasure to deal with every time. Emily, who handles other policies for me always goes above and beyond to keep my accounts in order. Their entire staff is helpful and knowledgable and I’d rate them with 6 stars if I could. Thank you all so much for all of your help and time over the years!"
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Matthew Klebaur

December 4, 2023

1  out of  5 rating by Matthew Klebaur
"It's a warm feeling in my heart that I know that Torin Lucas cares about and provides for his family! He can give 2 fox if my family eats or not! In my opinion Mr. Lucas works for a sh¡tty company. I got a phone call from Mr. Lucas today, so I answered it, hoping he could help me or had a change of heart. No accidents that were my fault no speeding tickets no nothing. But I do have a job. I don't do drugs, and that apparently is not good enough for the company that Mr. Lucas represents. Apparently apparently this man cares more about Google ratings and HIS family than me walking 5 miles to work in this weather! So my vehicle just sits! 😎"
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Melanie Fayson

November 13, 2023

5  out of  5 rating by Melanie Fayson
"Thanks again ☺️❣️"
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Fetusbakon69 Fetusbakon69

September 6, 2023

5  out of  5 rating by Fetusbakon69 Fetusbakon69
"Highly recommend them. Always easy to work with. They make everything quick and effortless."
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Ava B

June 29, 2023

5  out of  5 rating by Ava B
"They were very nice. It was a in and out process no waiting around. Understood my needs and concerns perfectly would definitely recommend this place."
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Mary Jankowiak

May 3, 2023

5  out of  5 rating by Mary Jankowiak
"The entire staff is so friendly and it was so easy to switch to State Farm - the best part - Saved $750 annually 😊"
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Loreta A. Gulledge

March 23, 2023

5  out of  5 rating by Loreta A. Gulledge
"Jennifer Knibbs and Torin Lucas are very helpful with me getting my life insurance and I am grateful for their assistance."
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Faidi Alnakeeb

February 10, 2023

5  out of  5 rating by Faidi Alnakeeb
"One of the reason why I stayed with State Farm for 38 years is the best service I have always had from the champion of customer service SHELBY. Allows ready to help, thank you. Congratulations Torin for an outstanding employee like Shelby"
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Ken Lee

January 30, 2023

5  out of  5 rating by Ken Lee
"Very professional, accurate and quick to carry out and solve all problems and excellent completion procedures, they are very kind and friendly, especially Daniel, he is always patient and enthusiastic! They really stand out!"
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Daniel Walsh

December 19, 2022

5  out of  5 rating by Daniel Walsh
"Jen is the best"
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Ray M

December 5, 2022

5  out of  5 rating by Ray M
"Torin and the team at this location have been extremely informative and helpful throughout my time with them. I strongly recommend working with this location!"
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William Preston

November 28, 2022

5  out of  5 rating by William Preston
"What a pleasurable experience my wife and I have each and everytime we interact with the staff at the Torin Lucas State Farm Office. Very polite, attentive, patient and knowledgeable!"
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Alexandra Martin

November 11, 2022

5  out of  5 rating by Alexandra Martin
"Such a great experience! I had the pleasure to work with Torin and Daniel. They made the process enjoyable and quick, always making sure to be thorough while explaining the policy so I knew exactly what I was getting. I have great coverage for an amazing price! Highly recommend to anyone looking for affordable insurance and awesome customer service!"
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Sumanth Reddy

October 18, 2022

5  out of  5 rating by Sumanth Reddy
"My experience with agent Emily has been exceptional. She promptly reached out to me about 6 months after I first contacted her with a revised quote and saved me a lot of money, I'm grateful to her. She's also the nicest person to speak with and very quick in her responses so you won't be waiting for a reply. You'll find professional agents offering competitive rates along with the best customer service here. Highly recommended!"
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Melanie Roeder

August 31, 2022

5  out of  5 rating by Melanie Roeder
"My first conversation with Emily was so seamless and she made talking about insurance actually enjoyable! Her energy was so contagious and I loved having the pleasure of speaking with her! When I met with Torin today, the entire office was so welcoming and I was so grateful for how quick and easy he made everything! Such a kind and helpful experience from everyone!"
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Matt Veronica

August 26, 2022

5  out of  5 rating by Matt Veronica
"Torin and his team do a nice job of balancing cost-reduction with actually making sure you are covered in ways that are important for you. Everyone makes sure you understand what the insurance lingo means in English and how it actually affects you."
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Nakita Thornwell

August 19, 2022

5  out of  5 rating by Nakita Thornwell
"Shelby from State Farm is very nice an professional. Also the other people from the office Shelby works in are very nice an professional. I don't give them 5 stars, I give them 8 Stars."
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Matthew Davis-Cavalieri

August 2, 2022

5  out of  5 rating by Matthew Davis-Cavalieri
"For starters very up front for an insurance agent. Torin is the head agent of state farm there. I normally go through an agent by the name Shelby and she is an amazing agent with my best interest in mind. They work with you to the best of their ability and try to make the insurance process as easy as possible"
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Grace Gouchie

July 21, 2022

5  out of  5 rating by Grace Gouchie
"Great experience, very helpful and the process was quick and easy!"