State Farm® Insurance Agent Torin Lucas

"I contacted State Farm to add a second car and a second driver to my policy. The agent who handled my request was Shelby from the Torin Lucas agency in Tonawanda, NY. She was outstanding in every way. She is a personable and knowledgeable agent with excellent customer service skills. Even my car dealer told me that she was one of the finer, if not the finest, agents he has dealt with in decades of selling cars. I recommend the Lucas State Farm Agency highly, and the agency should know what an asset Shelby is to their office."

"I was in search of a new auto insurance company primarily for a better rate and better customer service. I stumbled across a state farm website and did a quick quote. I had a couple options as to where I would like to set up an appointment with an agency. I am so extremely happy to have chosen the agency of Torin Lucas.
From the very beginning, I spoke with Shelby to set up an appointment with Emily. Shelby was a delight to speak to on the phone. Her voice was warm, inviting, and kind. Shelby possesses incredible customer service and it was a pleasure setting up my appointment.
If there is one individual that I could give more than 5 stars it would be Emily Troidl.
I have never experienced the level of incredible customer service than with Emily.
Emily's knowledge, expertise, and communication skills are superb. She walked me thru every detail and explained in a manner that I could easily understand. There was never a moment in which she tried to pressure me in any way. Emily guided me thru the entire process, compared my current policy and found so many ways to save me money.
I was so impressed with Emily that I also decided to get my homeowner’s insurance thru Statefarm.
It is easy to say that I am 100% satisfied with Torin and his team. Excellent service, amazing results and wonderful people.
⭐️⭐️⭐️⭐️⭐️"

"I was extremely happy working with Emily. She did a great job explaining all my options. She definitely knew what she was talking about."

"Absolutely, fantastic.Every time most helpful always with a smile with a great attitude."

"Emily was super helpful! I asked a ton of questions. She answered every one of them, give me several different quotes, since I kept changing things and all the smile in her voice. We were with State Farm forever and changed a couple of years ago cause the rates were crazy for everyone. Even though their pricing on cars were a little higher than who we were with, the house insurance more than made up for it so we switched back to State Farm."

"Emily is amazing! She was so personable and answered all of my questions. Shes very thorough and does great at her job. 100% recommend her!"

"Torin Lucas and all his help have always been pleasant to deal with and takes the time to find ways to save you money. We have a little convertible that we only drive during the summer so I have to call the office to either put the car on the road or take it off. I usually speak with Shelby. It’s always such a delight to touch base with her!"

"They are so wonderful to work with. They call you back, they go the extra mile, what more could you want?? 9 times out of ten Shelby answers the phone when you call. It’s so nice to work with a local person."

"Always a pleasure to work with"

"Shoutout to Emily for helping me with getting new insurance after my move. Went above and beyond when the other insurance companies wouldn’t. Thank you!!!"

"Emily is a pleasure to work with, makes the process easy, and is very friendly. Everything is explained and they are easy to get in contact with. Also, there is no pressure to commit if you are just looking for quotes."

"I’m in the process of transferring three vehicles from the state of New York to Pennsylvania, which is quite confusing. Emily was a significant help in my process of changing my insurance from New York to Pennsylvania. Emily is very knowledgeable in her field, the process, and was very helpful. Thanks again"

""I had a great experience working with Emily Troidl. She is professional, knowledgeable, and provided excellent customer service. She made the process very easy and saved me money. Highly recommend her!""

"Always a great experience . Emily goes above and beyond to get us the best price on all our insurances."

"Very pleasant and polite staff who are always ready to help."

"Agent was great. She was very funny and very helpful. Would recommend!"

"Emily contacted me super quick and was the highlight of my day. She gave me great information and I am looking forward to doing more business in the future when we are fully relocated.
Her personality and professionalism is unmatched and the world is a better place with people who care about their customers the way she does. It was a pleasure setting up service."

"Emily was such a great help. She broke down my coverage so well, so I could really understand what was going on. As a first time home buyer it was really awesome. She always has a positive, sweet attitude and was available to answer any questions I may have had. I have nothing bad to say at all. Service from Emily was amazing 10/10"

"Excellent customer service, always timely, knowledgeable, helpful, professional, and friendly!"

"Working with Emily has been the best experience we ever had dealing with insurance! Easy"

"Emily was persistent
Emily was consistent
Emily was very very efficient
Makin sure my insurance was sufficient
Emily was thorough, professional, & kind
I didn’t have to worry that my anxiety would unwind
Emily gave me some quotes, that made the emu & gekko lose votes.
I’m very happy & walked away with coverage for my house & car
that were much much better by far.
I recommend her for ALL your insurance needs. She won’t leave you in the weeds."

"Everything that we’ve needed with this office has been top notch! We’ve been through quite a bit between having a vehicle in the shop to the vehicle being totaled but every step of the way has been pleasant, easy and we have been well taken care of! We love this office and staff!!"

"They are some amazing people I promise the are so understanding it’s crazy I love them"

"Emily from State Farm has been nothing short of AMAZING. She took the time to explain everything to me in detail. She was always available for questions and she was quick to respond. She was never pushy and all options were mine. She gave me peace of mind that i was choosing to do business with the right company. She got a 10 out of 5 stars from me!"

"All the agents at state farm are incredibly helpful and happy to assist me with paying my bill and answering all questions and working with me through any issues."