Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Matt K

May 19, 2023

5  out of  5 rating by Matt K
"In over 30 years of insuring vehiclesTorin is the smartest insurance agent I've ever had. Shelby is the nicest secretary I've ever met. Is she is so kind and helpful. Bless this agency! P.S. Did I mention how great Shelby is??!!!! 👍 ❤️ 💙 💜"

Mary Jankowiak

May 3, 2023

5  out of  5 rating by Mary Jankowiak
"The entire staff is so friendly and it was so easy to switch to State Farm - the best part - Saved $750 annually 😊"

Loreta A. Gulledge

March 23, 2023

5  out of  5 rating by Loreta A. Gulledge
"Jennifer Knibbs and Torin Lucas are very helpful with me getting my life insurance and I am grateful for their assistance."

Matthew Klebaur

March 20, 2023

5  out of  5 rating by Matthew Klebaur
"Best agent ever!!!!! Thank you, Torin Lucas!!"

Faidi Alnakeeb

February 10, 2023

5  out of  5 rating by Faidi Alnakeeb
"One of the reason why I stayed with State Farm for 38 years is the best service I have always had from the champion of customer service SHELBY. Allows ready to help, thank you. Congratulations Torin for an outstanding employee like Shelby"

Ken Lee

January 30, 2023

5  out of  5 rating by Ken Lee
"Very professional, accurate and quick to carry out and solve all problems and excellent completion procedures, they are very kind and friendly, especially Daniel, he is always patient and enthusiastic! They really stand out!"

Daniel Walsh

December 19, 2022

5  out of  5 rating by Daniel Walsh
"Jen is the best"

Ray M

December 5, 2022

5  out of  5 rating by Ray M
"Torin and the team at this location have been extremely informative and helpful throughout my time with them. I strongly recommend working with this location!"

William Preston

November 28, 2022

5  out of  5 rating by William Preston
"What a pleasurable experience my wife and I have each and everytime we interact with the staff at the Torin Lucas State Farm Office. Very polite, attentive, patient and knowledgeable!"

Alexandra Martin

November 11, 2022

5  out of  5 rating by Alexandra Martin
"Such a great experience! I had the pleasure to work with Torin and Daniel. They made the process enjoyable and quick, always making sure to be thorough while explaining the policy so I knew exactly what I was getting. I have great coverage for an amazing price! Highly recommend to anyone looking for affordable insurance and awesome customer service!"

Sumanth Reddy

October 18, 2022

5  out of  5 rating by Sumanth Reddy
"My experience with agent Emily has been exceptional. She promptly reached out to me about 6 months after I first contacted her with a revised quote and saved me a lot of money, I'm grateful to her. She's also the nicest person to speak with and very quick in her responses so you won't be waiting for a reply. You'll find professional agents offering competitive rates along with the best customer service here. Highly recommended!"

Melanie Roeder

August 31, 2022

5  out of  5 rating by Melanie Roeder
"My first conversation with Emily was so seamless and she made talking about insurance actually enjoyable! Her energy was so contagious and I loved having the pleasure of speaking with her! When I met with Torin today, the entire office was so welcoming and I was so grateful for how quick and easy he made everything! Such a kind and helpful experience from everyone!"

Matt Veronica

August 26, 2022

5  out of  5 rating by Matt Veronica
"Torin and his team do a nice job of balancing cost-reduction with actually making sure you are covered in ways that are important for you. Everyone makes sure you understand what the insurance lingo means in English and how it actually affects you."

Nakita Thornwell

August 19, 2022

5  out of  5 rating by Nakita Thornwell
"Shelby from State Farm is very nice an professional. Also the other people from the office Shelby works in are very nice an professional. I don't give them 5 stars, I give them 8 Stars."

Matthew Davis-Cavalieri

August 2, 2022

5  out of  5 rating by Matthew Davis-Cavalieri
"For starters very up front for an insurance agent. Torin is the head agent of state farm there. I normally go through an agent by the name Shelby and she is an amazing agent with my best interest in mind. They work with you to the best of their ability and try to make the insurance process as easy as possible"

Grace Gouchie

July 21, 2022

5  out of  5 rating by Grace Gouchie
"Great experience, very helpful and the process was quick and easy!"

Jonathan Joslin

July 19, 2022

5  out of  5 rating by Jonathan Joslin
"Some insurance companies have representatives who are helpful but not very pleasant to deal with. Some are sweet as heck, but just don't seem to provide what you need. Torin's office appears to be staffed with the best! Shelby and Emily are both very warm and personable (and very funny!) and they seem to truly care. They know the ins and outs of the business and they treat everyone as if he or she is the only customer they work with. Great job!"

Joseph Pacillo

July 15, 2022

5  out of  5 rating by Joseph Pacillo
"Shelby and everyone at the Torin Lucas agency are the most helpful and friendly insurance agents I've ever dealt with, and State Farm overall has been nothing but good to me. Thank you!"

Anthony McMillan

July 7, 2022

5  out of  5 rating by Anthony McMillan
"Friendly staff and very helpful. Emily was friendly and very willing to answer any questions I had."

Milton Bable

May 7, 2022

5  out of  5 rating by Milton Bable
"Friendly and a pleasure doing business with"

alison bozek

May 4, 2022

5  out of  5 rating by alison bozek
"Emily was amazing to work with! She was so pleasant and informative and made the switch to State Farm an easy decision!"

Mariah Maurer

April 20, 2022

5  out of  5 rating by Mariah Maurer
"Amazing! Super fast and easy. Emily is an amazing employee. She handled everything professionally and with care."

Sherryl Maruna

March 18, 2022

5  out of  5 rating by Sherryl Maruna
"Toruń, Emily, Shelby have taken care of us for some years. It all started with Shelby calling me and asking if I had car insurance. She talked to me like a person got me approved for a great policy plus renter insurance. All for $5 the first month and then for half the price I was paying with more insurance. They became my son insurance when he needed it. They have checked on us throughout. Even through my esaphagus surgery and stage 4 cancer they continue to check in on me and my family. You are family not a number. Love these guys. ~~Sherryl and family"

Tony Harris

February 22, 2022

5  out of  5 rating by Tony Harris
"An absolute pleasure working with this office, Emily, Shelby, etc. Seamless and fast service!!"

Nicole Burkard

February 21, 2022

5  out of  5 rating by Nicole Burkard
"State Farm is extremely helpful! I went through my first accident and my car ended up being totaled. All of this was new to me and I am extremely grateful to have Shelby help me out. Everything was so overwhelming since I’ve never experienced this before, but she made every process extremely easy. Highly recommend Shelby and this State Farm location!"