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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sandra Isabella

Sandra Isabella

July 18, 2024

5  out of  5
rating by Sandra Isabella
"Great rates and a friendly agent. Had a nice experience"
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Alex Smith

July 18, 2024

5  out of  5
rating by Alex Smith
"Such a sweet staff and agent. I spoke with a woman named Shelby and she was quick and knowledgeable and helped answer all my questions about bundling my policy."
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Scott O'Dell

July 18, 2024

5  out of  5
rating by Scott O'Dell
"Friendly staff"
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Jocelyn Hercules

July 17, 2024

5  out of  5
rating by Jocelyn Hercules
"It am very pleased that I had an opportunity to discuss my needs with Emily. She offered an acceptable version of that for which I was desperately looking. I'll keep it for as long as you would allow me. Thank you."
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Craig Troidl

July 17, 2024

5  out of  5
rating by Craig Troidl
"Although this not my agent, I have had multiple interactions with Emily. She is very helpful, courteous, professional and knowledgeable. She took the time to answer my questions and never pushed to switch agents."
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Chrissy Shaw

July 17, 2024

5  out of  5
rating by Chrissy Shaw
"Very friendly and thorough quoting process and good customer service"
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Zachary Campbell

July 17, 2024

5  out of  5
rating by Zachary Campbell
"They have such a friendly staff, very professional! Anything I’d ever need they have a quick and easy answer for. Highly recommended!"
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Jake Bayer

July 17, 2024

5  out of  5
rating by Jake Bayer
"This company employs great people!"
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Tanaya Andrews

July 17, 2024

5  out of  5
rating by Tanaya Andrews
"I received the most amazing service from Shelby; she is so personable and really helped make this an easy choice for me. I will never go elsewhere when she helped make this the best experience! So much appreciation for this team."
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Spencer Joslin

July 16, 2024

5  out of  5
rating by Spencer Joslin
"Shelby was absolutely without equal. Legends will be told about her hospitality and generosity of spirit. Heed not the siren song from any other local agency. For the only truly worthy office in the buffalo area is this one."
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Jessica Hager

July 16, 2024

5  out of  5
rating by Jessica Hager
"Emily is very knowledgeable and answers any and all insurance questions with confidence!"
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Alex Brewer

July 16, 2024

5  out of  5
rating by Alex Brewer
"I have moved all of my insurance policies over to State Farm because of their amazing customer service and the savings they provide. Working with agent Shelby was great experience and Shelby made the entire process completely painless!"
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Lindsay Brewer

July 16, 2024

5  out of  5
rating by Lindsay Brewer
"I can't say enough great things about this office! Specifically, Shelby was awesome. She was friendly, informative, and answered all of my questions!"
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keira fletcher

July 16, 2024

5  out of  5
rating by keira fletcher
"I have dealt with nightmare companies in the past and I am SO glad I found State Farm when I was looking to switch EVERYTHING over. Emily has been amazing and helps me understand everything! They truly care about their customers, you just don’t find customer service like this anymore! 10/10 recommend!"
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Tj H

July 16, 2024

5  out of  5
rating by Tj H
"Hands down best insurance agents i have ever had! Been going through them for over 5 years and they have always taken care of me. Would absolutely recommend!"
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Nancy Campbell

July 16, 2024

5  out of  5
rating by Nancy Campbell
"We have bee with State Farm for over 30 years and with Torin's office the past few and we love them! The staff are kind and courteous and always cheerful when we call. If you are in the market for a new insurance agent, I highly recommend Torin's office!"
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Shelby Joslin

July 16, 2024

5  out of  5
rating by Shelby Joslin
"Love this office!!!"
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Kale Klis

July 16, 2024

5  out of  5
rating by Kale Klis
"I absolutely love Torin and all his staff. Everyone there is incredibly knowledgeable and kind. They keep me updated with any changes to my policy, and changes state wide to insurance rates. Not only do they do that, but they do a wonderful job of breaking down my policy for me so I can better understand it. They really give off that neighborly vibe that State Farm advertises! As long as I’m in NYS, my insurance will always be through Torin!"
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Ameh Butler

July 16, 2024

5  out of  5
rating by Ameh Butler
"When it comes to insurance look no where else!! Shelby went above and beyond to help me with all of my questions regarding insurance! She was so kind and made sure I understood all the information given to me. Thank you! I highly recommend this office."
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Carrie Myers-Ross

July 16, 2024

5  out of  5
rating by Carrie Myers-Ross
"Shelby has been so helpful. Answered all my questions & was delightful on the phone. Appreciate someone who takes time to listen."
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Stephanie Kessler

July 16, 2024

5  out of  5
rating by Stephanie Kessler
"Extremely satisfied with the service provided to me. Anytime I have questions or need to make changes it’s super easy and goes smoothly. Highly recommend!"
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bobby kessler

July 16, 2024

5  out of  5
rating by bobby kessler
"Amazing service. No question unanswered. Always willing to help out when I needed it."
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Nikita O’Dell

July 16, 2024

5  out of  5
rating by Nikita O’Dell
"Such friendly and helpful staff. Love a local office because the people really care. The owner is also super helpful and efficient!"
We responded:
"Hi Nikita - Thank you so much for your review! We are local and we do care! -Torin"
Profile photo of Denise Baumgardner

Denise Baumgardner

July 16, 2024

5  out of  5
rating by Denise Baumgardner
"I had a few insurance questions and the person answering phone was very pleasant and knowledgeable!"
We responded:
"Hi Denise - Thank you so much for the review! - Torin"
Profile photo of Denise Baumgardner

Denise Baumgardner

July 16, 2024

5  out of  5
rating by Denise Baumgardner
"I had a few insurance questions and the person on the phone was most pleasant and very knowledgeable!"
We responded:
"Hi Denise - Thank you for the review! "