State Farm® Insurance Agent Torin Lucas
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Judy Wagner
November 11, 2026
"Emily helped me by going through the new policy for my home purchase. She talked about many options and listened to my concerns. I am grateful to work with such a knowledgeable person."
"Judy, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Tonawanda insurance team! - Your State Farm Agent, Torin Lucas "
Anthony Black
November 11, 2026
"Emily at State Farm was amazing! She was extremely through with her questions to make sure my home - how it was built, rennovated, and taken care of - was properly insured and protected. She gave honest advice and reccomend against some options that would only pad the bill. Don't rely on vague web forms for your insurance quote, give Emily and Torin a call today."
"Thank you so much for the 5 stars, Anthony! We truly appreciate your feedback and are always happy to help whenever you need us. "
Gaby Atallah
November 9, 2026
"Emily went above and beyond to help me. She worked directly with me and walked me through my options to give me the best fit. Simplified process and saved me money. Very supportive and knowledgeable . Recommend for all"
Briana Bishop
November 9, 2026
"Jen, from State Farm (lol) has been amazing! I’m getting my own car insurance policy for the first time & was stressing about it, but she made it sooo easy. Very personable & extremely helpful! I actually feel like I could rely on her. The commercials seem to be true!"
"Thank you for the 5-star review, Briana! We’re proud to serve the Tonawanda community and truly appreciate your support. "
Laterio Humphrey
November 6, 2026
"My agent is better than yours she is the greatest. I've have been with them for 20yrs ill never leave with her on my team.thanks for all your help "EM""
"Thank you so much for the 5 stars, Laterio! We truly appreciate your feedback and are always happy to help whenever you need us. "
Brian Poth
November 6, 2026
"Torin and Emily are very professional and look out for your best interest. They don’t pressure you into anything. They saved me money. Highly recommend!!!!!!"
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Ryan Hogan
November 6, 2026
"Shelby's service and communication is top notch. She's helped to make a not so easy process, a million times easier. I can't thank her enough"
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Tonawanda insurance team. "
Tashia Gardner
November 5, 2026
"My agent was absolutely wonderful, she had all the answers to mine and my fiancé questions and concerns. She also took her time going over our policy with patience. I have had bad experiences with agents at other Insurance companies where they just wanted us to get the policy and go, and no patience. I will most definitely stay in contact with Emily for our ongoing policies with her and Staye Farm."
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Tonawanda. "
Peggy Kozierowski
November 1, 2026
"I had called ahead the day before and Wendy had saved information so it was easier when I called back from car dealer the next day.. When we called from dealership Jenn answered right away found everything in computer, was very efficient on talking to us and Brad from the dealership and took my payment over phone and sent to my email along with sending to dealership within a few minutes..We brought home our 2023 Nissan Altima without any problems of waiting for insurance cards.. Thankyou Jenn, Wendy and Torin for always helping us ."
"Thank you so much for the 5-star rating, Peggy! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Torin Lucas "
Kathy
October 26, 2026
"Emily was super friendly, and very helpful. I would recommend her as an agent. She made everything simple and easy to understand."
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Torin Lucas’s team. "
Michael Tarajos
October 19, 2026
"Outstanding Service from Emily at State Farm!
I can’t say enough wonderful things about Emily at State Farm! She made the entire process of transitioning all of my insurance policies from Florida to New York smooth, easy, and stress-free. Moving between states can be complicated, especially when it comes to insurance, but Emily went above and beyond to make sure everything was handled professionally and efficiently.
She was incredibly helpful, knowledgeable, patient, and responsive throughout the entire process. She took the time to answer all my questions, explain everything clearly, and make sure I felt confident that all my policies were taken care of. Her attention to detail and genuine commitment to providing excellent customer service really stood out.
It’s refreshing to work with someone who truly cares about her customers and takes pride in what she does. Emily is a tremendous asset to State Farm, and I’m extremely grateful for all her help during this transition.
If you’re looking for an insurance professional who is dependable, friendly, knowledgeable, and goes the extra mile, I highly recommend Emily! Thank you, Emily, for making what could have been a stressful experience such a positive one. State Farm is fortunate to have you!"
"Hi Michael, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Torin Lucas, Your State Farm Agent "
Mepa Pogoy
October 19, 2026
"In my quest for home insurance, I got introduced to Emily of Torin Lucas - state farm insurance. I was truly impressed with how thorough she walked me through to understand details of insuring a house, sharing me tips on safety and most of all, giving me a really low cost yearly/monthly fees. Emily patiently spent about 3+hours with me, taking on a step-by-step approach so I can fully grasp all info without overwhelming my brain. I did not only get educated on various aspects of owning and insuring a house, most importantly, I got the best deal!!!"
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Yelena Belavus
October 15, 2026
"Working with Emily was an absolute pleasure from start to finish! She was responsive, knowledgeable, and kept me informed along the way. Would definitely recommend!"
"Thanks so much for the amazing review, Yelena! We really appreciate your support here in Tonawanda. Just reach out anytime if you need us - we’re here for you. "
Lita Tsung
October 1, 2026
"I feel so comfortable to work with Jennifer in this office for my insurance transferring."
"Hi Lita, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Tonawanda. If you ever need help, we are just a phone call away! - Your State Farm Agent, Torin Lucas "
Derek Skura
October 1, 2026
"Amazing people always take care of me. They always get back to me when they say they will. Always on top of everything. Great people they really do care about you."
"Thank you so much for your wonderful feedback of us here at Torin Lucas’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Torin Lucas’s Insurance Team "
Kempville Cottage
September 30, 2026
"I wouldn’t recommend going anywhere else for any of your insurance needs! Emily and the entire team have been incredibly helpful with all my questions since I’ve signed up with them. They are super easy to get ahold of and they’re always incredibly knowledgeable and friendly whenever I need help. From homeowners insurance, car and even medical they have my back through for all! 10/10 recommend!"
"Wow, thank you for the 5-star review, Kempville! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Janet Putterman
September 30, 2026
"Emily, my State Farm agent, is the best. She always goes above and beyond to make sure I understand everything that is offered. She keeps in touch and keeps me informed of any changes that would affect me. I couldn't ask for a better agent. Emily you are tops in my book."
"Thank you for the review!"
Eman Cresh
September 30, 2026
"Our agent Emily, was extremely helpful and knowledgeable. She made the process very easy and explained any questions I had."
"Thank you so much for the 5 stars, Eman! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Mirror Finish
September 30, 2026
"Awesome customer service and a great team."
"Hi Mirror, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Torin Lucas’s team. Please reach out to us if any questions come up! - Torin Lucas’s Insurance Team "
Shellina Patel
September 25, 2026
"We recently added a fourth vehicle to our policy…..a Chevy Corvette…..and working with Shelby made the entire experience seamless. Adding a specialty vehicle can sometimes involve extra paperwork and back-and-forth, but Shelby handled everything with incredible efficiency, clear communication, and top-tier professionalism.
She made sure we got the coverage we needed right away without any hassle. If you are looking for outstanding customer service and a team that genuinely takes care of their clients, ask for Shelby at Torin Lucas State Farm!
Highly recommended!"
"Hi Shellina, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Torin Lucas’s team. Please reach out to us if any questions come up! - Torin Lucas’s Insurance Team "
Allyson Keleher
September 23, 2026
"Emily was amazing! Explained everything in as much detail as possible! Highly recommend going to her!"
"Thank you so much for the 5-star rating, Allyson! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Torin Lucas "
Eddie Candelario
September 17, 2026
"Helped me out tremendously customer service top notch im glad shes my agent sav3d me money as well"
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Lisa Schmidt
September 17, 2026
"Very pleasant, efficient and extremely helpful."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Lamont Maclin
September 14, 2026
"Torin, Shelby, and crew are always there ready and willing to help. Some of the most pleasant people you'd ever encounter!"
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
nathan payne
August 27, 2026
"Worked with Emily at State Farm to purchase home insurance on our new house. She walked us through the whole process, was very thorough and answered all our questions. Would highly recommend giving a call if looking for home/auto insurance!"
"nathan, thank you for the fantastic review! We’re always here to support you with your insurance needs in Tonawanda. "